123hd Terms & Conditions – The Complete Guide for Malaysian Players

These terms and conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and 123hd ("Platform", "We", "Company"). These Terms govern your use of the website, mobile application, and all services provided by 123hd.

By completing the registration process, clicking the "I Agree" button, making your first deposit, or using any of our services 123hd, you expressly and irrevocably agree to be bound by these Terms, our Privacy Policy, and all other policies published on the platform from time to time.

These Terms are a living document that may be amended from time to time. Continued use of the platform following any amendment constitutes your acceptance of the revised Terms. We will notify you of material changes via in-platform notifications or by email to the address you registered with 123hd.

To be eligible to register and use the platform 123hd, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• Be at least 18 years of age at the time of registration — this is a strict requirement with no exceptions
• Physically present or residing in Malaysia at the time of using the platform
• Have full legal capacity to enter into a binding agreement
• Not listed on any betting platform's self-exclusion register
• Never suspended or banned from 123hd previously for breaching the terms
• Not acting as an agent, representative, or in any professional capacity on behalf of any business entity solely to obtain bonus benefits
• The personal information you provide is accurate, current, and complete

Each individual is permitted to hold only one (1) active account at 123hd at any one time. Holding multiple accounts — including by using different names, phone numbers, email addresses, or payment methods — is strictly prohibited and constitutes a serious violation of these Terms.

You are solely responsible for maintaining the confidentiality of your password and account login details 123hd yours. Never share your login credentials with anyone, including family members. Any activity that occurs on your account will be treated as your own, regardless of claims that it was accessed by someone else.

If you suspect your account has been accessed without authorisation, contact our support team immediately 123hd via live chat and change your password. We recommend enabling two-factor authentication (2FA) for added security.

You must notify 123hd immediately if there are any changes to your personal information, including your phone number, email address, or bank and eWallet details. Failure to keep this information up to date may result in delays when processing withdrawals.

All transactions at 123hd conducted in Malaysian Ringgit (MYR). Our platform supports a range of local Malaysian payment methods for members' convenience:

• Touch 'n Go eWallet — instant deposit, no additional charges
• GrabPay — instant deposit, no additional charges
• Boost — instant deposit, no additional charges
• ShopeePay — instant deposit, no additional charges
• DuitNow — direct transfer, typically within 2–5 minutes
• Maybank2u (FPX) — internet banking transfer, typically within 2–5 minutes
• CIMB Clicks (FPX) — internet bank transfer, typically within 2–5 minutes
• FPX Online Banking — all banks participating in the FPX network

123hd is not responsible for any charges imposed by your bank or eWallet provider for such transactions. We recommend reviewing your payment provider's transaction policy before making a deposit. Funds deposited into an account cannot be transferred to a third-party account — they must be used for wagering on the platform 123hd only.

Member 123hd may request a withdrawal of winnings at any time, provided all of the following conditions are met:

• Account has been verified (phone number and basic details completed)
• All rollover requirements for any active bonus have been met in full
• No account verification or investigation currently in progress
• The chosen withdrawal method is the same as or similar to the deposit method used
• Withdrawal amount exceeds the minimum threshold set

123hd reserves the right to request additional verification documents (such as bank statements or a photo of your ID) before processing withdrawals above a certain amount, or for new accounts making their first withdrawal. This is a standard security measure to protect you and the integrity of the platform.

All bonuses and promotions offered by 123hd are subject to the specific terms set for each promotion. The following general terms apply to all bonuses unless otherwise stated:

• Bonuses may only be claimed by members who meet the eligibility criteria specified for each promotion
• Each member is entitled to claim the welcome bonus once only — no exceptions
• Bonuses must be claimed within the stated timeframe — expired bonuses cannot be reinstated
• Rollover requirements must be met before any bonus funds can be withdrawn
• Players must select their desired bonus BEFORE making a deposit — bonuses cannot be applied after a deposit has been made
• Multiple bonuses cannot be combined unless explicitly stated in the relevant promotion's terms
• 123hd reserves the right to cancel any bonus suspected of being claimed through fraud or abuse

Rollover is calculated based on the combined total of the deposit and bonus (not the bonus alone). For example: deposit RM 100, receive a RM 100 bonus, 10x rollover = RM 2,000 must be wagered. Not all games contribute to the rollover at the same rate. Sports Betting and table games contribute 100%, while certain games may contribute at a different rate — please refer to the promotions section for full details. 123hd reserves the right to modify, suspend, or terminate any promotion without prior notice.

Sports Betting at 123hd covers football (Malaysia Super League, EPL, La Liga, Serie A and 30+ other leagues), badminton (BWF World Tour, Thomas Cup, Uber Cup), esports and a variety of other sports. The following general rules govern all Sports Betting on our platform:

• All bets are final once confirmed by the system — confirmed bets cannot be cancelled or amended by the member
• The odds displayed at the time a bet is confirmed are the odds that apply to that bet, not the odds at the time the match begins
• In the event of a technical disruption affecting the outcome of a bet, 123hd reserves the right to void or adjust the relevant wagers at our sole discretion
• Bets placed on matches that are postponed, cancelled or not completed within 36 hours of the original scheduled time will be voided and stakes refunded
• Live (in-play) betting is subject to unavoidable real-time delays — 123hd is not liable for bets placed based on information obtained from external sources that may be more current than our feed
• The maximum bet limit per match varies by sport and league — the limits displayed on the platform are final
• Matches played on neutral ground, without key players, or under extreme weather conditions do not entitle members to cancel their bets

123hd uses leading sports data providers to ensure match results are recorded accurately. However, should any discrepancy arise between the results we receive and official sources, the ruling from the relevant official sports body (such as FIFA for football and BWF for badminton) shall apply.

Casino games at 123hd includes Live Casino (baccarat, roulette, blackjack, sic bo, dragon tiger, Crazy Time), Poker (Texas Hold'em, Omaha), blackjack and slots. The following terms govern the use of the casino section of our platform:

• All game outcomes generated by a certified random number generator (RNG) or a live dealer are final and not subject to dispute
• In the event of a technical failure during a game session (such as an internet disruption or server crash), 123hd will attempt to restore the session — if unsuccessful, any remaining balance in that game will be returned to your account
• Players are prohibited from using automated systems or software (bots) in any game — this constitutes a serious violation
• Player collusion at poker or blackjack tables is strictly prohibited and may result in account closure and forfeiture of winnings
• The table limits displayed in-game are the applicable limits — limits may vary according to the member's VIP tier
• Jackpot winnings will be verified before being credited to your account — the verification process may take up to 72 hours for jackpots exceeding RM 10,000

Live casino games at 123hd streamed from licensed studios operating under recognised regulatory bodies. The integrity of every game is continuously monitored. Any complaints regarding game fairness must be submitted to our support team within 24 hours of the game taking place, along with complete session details.

The following activities are strictly prohibited on the platform 123hd and may result in immediate account closure, forfeiture of winnings, and legal action where applicable:

• Registering or using an account with false information or another person's identity
• Holding or using more than one account (multiple accounts)
• Use of bots, automated software, or technological aids to gain an unfair advantage in any game
• Colluding with other players to defraud the platform or other players
• Bonus abuse — including registering multiple accounts to claim bonuses repeatedly, or using methods designed to meet rollover requirements without any real risk
• Money laundering or any suspicious financial activity conducted through the platform 123hd
• Attempting to hack, breach, or disrupt the platform's systems
• Use of insider information or unfair technical advantages in Sports Betting
• Fraudulent payment or reversing a legitimate transaction (chargeback) after using the funds on the platform
• Sharing or selling your account to another party

123hd reserves the right to suspend or close any account at any time, with or without prior notice, under the following circumstances:

• Violation of any provision under these Terms
• Confirmation that information provided during registration is false or misleading
• Failure to verify identity within the specified period upon request
• Activity suspected to involve fraud, money laundering or other illegal activities
• Self-exclusion request submitted by the member through the responsible gaming programme
• Instructions from the relevant authorities
• Account inactivity exceeding 12 consecutive months

Members may also close their own account at any time by contacting the support team 123hd. Any balance remaining in the account at the time of closure will be refunded (after deducting any active bonuses that have not met the rollover requirements) to your registered payment method, subject to successful identity verification.

Platform 123hd provided "as is" and "as available". While we strive to keep the platform running without interruption and free of errors, we make no absolute guarantee that the platform will always be available, accurate, or free from technical issues.

123hd shall not be liable under any circumstances for any indirect, consequential, or punitive loss or damage suffered by a member arising from the use of, or inability to use, the platform, including but not limited to loss of winnings due to technical disruptions beyond our control.

Every betting decision you make is entirely your own responsibility. 123hd does not provide betting advice and is not responsible for any betting decisions you make based on information obtained outside of our platform.

123hd is committed to promoting responsible gaming. We provide a range of self-control tools that you can use at any time through your account dashboard:

• Set your own daily, weekly and monthly deposit limits
• Adjustable session loss limit
• Daily playtime limit
• Mandatory cool-off period for a set duration
• Full self-exclusion for a period of 6 months, 1 year, or permanently
• Access to information and support resources for problem gambling

If you register for self-exclusion, this request is final for the specified period. You may not apply to reopen your account before the exclusion period ends, and we will not process any such requests. This is for your own protection. The platform 123hd for individuals aged 18 and above only. If you feel that betting is beginning to have a negative impact on your daily life, please contact us or visit the Responsible Gaming page for appropriate support.

123hd reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to members via in-platform notification or email at least 7 days before taking effect, unless the amendment is required immediately for security or legal reasons.

These Terms and any disputes arising from them are subject to the applicable laws. In the event of a dispute between a member and 123hd, both parties agree to endeavour to resolve the dispute through negotiation within 30 days before pursuing any other course of action.

If any provision of these Terms is found to be invalid, unenforceable or inconsistent with applicable law, that provision will be deemed limited or removed to the extent necessary, while the remainder of these Terms continues in full force and effect. The Malay language version of these Terms is the official version applicable to players 123hd in Malaysia.