123hd Privacy Policy – Personal Data Protection for Malaysian Players

This Privacy Policy ("Policy") is published and enforced by 123hd ("Platform", "We", "Company") and governs how we collect, process, store, use and protect the personal information you provide to us when registering for or using the online sports betting and casino platform 123hd.

This policy applies to all users of the platform 123hd including website visitors, registered members, promotion participants and anyone who interacts with any of the services we offer. This covers use of our website, mobile app (where applicable) and all our official communication channels.

123hd committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and all applicable data protection legislation. We take this responsibility seriously and have strict internal procedures in place to ensure ongoing compliance. In the event of any conflict between this Policy and more stringent legal requirements, the legal requirements shall prevail.

123hd only collects data that is strictly necessary to provide our services to you. We do not collect more than is needed. Below are the categories of data we collect and their purposes:

This data is collected through several means: directly from you during registration and platform use, automatically via tracking technologies such as cookies while you browse the platform, and in certain cases from legitimate third parties such as identity verification providers or payment systems including Touch 'n Go eWallet, GrabPay, DuitNow and FPX.

123hd does not collect sensitive data categories such as medical information, religious beliefs or political views. The data we collect is limited strictly to what is necessary to operate a safe, legal and responsible betting platform.

123hd processes your personal data on one or more lawful legal bases — whether to perform a contract with you, to comply with a legal obligation, or on the basis of our legitimate interests that do not override your privacy rights. The specific purposes for which data is used are as follows:

• To set up, manage and maintain your account on the platform 123hd
• Verifying your identity and eligibility (including confirmation that you meet the minimum age requirement of 18)
• Processing deposits, withdrawals and other financial transactions in Malaysian Ringgit (MYR)
• Providing customer support and resolving any complaints or enquiries
• Sending important account-related communications such as transaction notifications, security updates, and policy changes
• Sending promotional information and bonus offers (only if you have opted in to receive marketing communications)
• Preventing, detecting and investigating fraud, money laundering and other suspicious activity
• Fulfilling applicable legal and regulatory obligations
• Improving the platform, our services and the overall user experience through anonymised data analytics
• Enforcing Terms & Conditions 123hd and to protect our legal rights and interests

123hd does not sell, rent or trade your personal data to any third party for their own purposes. However, in the course of providing our services, we may need to share your data with the following categories of third parties, and only to the extent necessary:

123hd implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. The following are some of the security measures we employ:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Sensitive data (such as passwords and financial details) stored in our database is encrypted using robust hashing algorithms
• Two-factor authentication (2FA) is available and recommended for all member accounts
• Strict internal access controls — employees 123hd may only access data necessary for their designated tasks
• 24-hour security monitoring and active intrusion detection systems
• Regular security audits by independent third parties
• Tested incident response procedures to ensure swift action in the event of a breach
• Regular security training and privacy awareness sessions for all staff 123hd
• Secure data backups and a comprehensive disaster recovery plan

While we take all reasonable steps to protect your data, no security system can be guaranteed to be completely foolproof. We encourage you to play your part in securing your account by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.

123hd uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security and understand how the platform is used so we can continue to improve it.

The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login, session authentication, and security. These cookies cannot be disabled as they are essential for the platform to operate correctly.
• Performance Cookies: Collecting information about how you use the platform — pages visited, time spent on each page and any error messages encountered. All such information is collected in aggregate form and does not personally identify you.
• Functional Cookies: Remembering your preferences and settings — such as your preferred language and last login — to deliver a more personalised experience.
• Analytics Cookies: Helping us understand how players use the platform 123hd in aggregate. This data is used solely for product improvement purposes.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect platform functionality 123hd. Essential cookies cannot be disabled through our settings as they are required for session security.

123hd retains your personal data for as long as necessary to fulfil the purposes outlined in this Policy, meet legal obligations, resolve disputes, and enforce our agreements. The following are general guidelines on data retention periods:

When data is no longer needed for its original purpose and there is no legal obligation requiring further retention, 123hd will delete or anonymise that data using secure procedures. Self-exclusion records are retained permanently to ensure we do not allow individuals who have applied for self-exclusion to re-register without going through an appropriate review process.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our policy 123hd, you have the following rights regarding the personal data we hold about you:

• Right of Access: You have the right to request a copy of the personal data we hold about you and information on how it is being used.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request a correction. You can update basic information directly through your account dashboard.
• Right to Erasure: You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for its original purpose. However, we may need to retain certain data to fulfil our legal obligations.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide any reason.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time — without affecting the validity of any processing carried out prior to your withdrawal.
• Right to Complain: If you believe that 123hd has violated your privacy rights, you have the right to file a complaint with Malaysia's Personal Data Protection Commissioner.

To exercise any of the above rights, contact our support team 123hd via email at support@123hd.online or through live chat with the subject line "Privacy Rights Request". We will respond within 30 business days. For complex requests or those involving large volumes of data, we may require additional time and will notify you accordingly.

123hd is a betting platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we discover that data belonging to someone under the age of 18 has been collected, we will take immediate steps to delete that data and close the relevant account. If you are a parent or guardian and believe that your child under the age of 18 has registered at 123hd, please contact us immediately at support@123hd.online and we will handle this as a matter of the highest priority.

123hd reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The latest version of this Policy is always available on this page.

For material amendments — such as changes to how we use your data or the types of data we collect — we will notify you via an in-platform notification or an email to the address you registered with 123hd, at least 14 days before the amendments take effect.

Continued use of the platform 123hd after the effective date of any amendment will be considered acceptance of the revised Policy. If you disagree with any changes, you have the right to close your account before the amendment takes effect by contacting our support team.

If you have any questions, concerns or complaints about this Privacy Policy or how 123hd handle your personal data, please reach us through the following channels: